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Chapel Hill Public Library
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Chapel Hill Public Library

A department of the Town of Chapel Hill

Top Twenty FAQs

  1. How do I get a library card?
  2. If I live outside of Orange County can I still get a library card?
  3. My library card is expired - how do I renew it?
  4. Can I renew library books from home?
  5. Can I use the library's computers?
  6. What are the hours of the library?  Where is it and how do I get there?
  7. Do you have a floor plan of the library? Where is the book store?
  8. When and where are your storytimes for children?
  9. Can I donate books to the library, and what happens to them when I donate them?
  10. Can I donate in memory of someone?
  11. What is Hybrid and Low Emission Parking?
  12. What is the teen room for? Who can use it?
  13. Are there any volunteer opportunities?
  14. Do you have tax forms?
  15. Can I leave my child to do his/her homework at the library?
  16. If you don’t have the book I want, can you get it for me?
  17. How can I request that you purchase an item?
  18. How should I make a comment or complaint about the library?
  19. How may I reserve a meeting room? 
  20. Are there library tours?
     

 

 

  1. How do I get a library card?
    Residents of the Town of Chapel Hill and Orange County are entitled to a free library card. Proof of identity is required for adults and young adults over the age of 16. Parents must sign for cards issued to children from the age of 4 thru 15. Applications are available online for download and may be filled out in advance but must be brought to the library for processing.
  2. If I live outside of Orange County can I still get a library card?
    Yes - there is an annual charge for an out-of-county card.  Please click here for further information.
  3. My library card is expired - how do I renew it?
    Please go here for information on renewing your library account and checking your expiration date. 
  4. Can I renew library books from home?
    Yes. Use the online catalog to check your account from home. Click on the My Account link on the website's homepage and right sidebar, OR click on the Catalog link in the top menu bar and then click to Renew Books. You will need to enter the barcode from the back of your library card. If you have not previously created a PIN you can do so at this point.
    - You can check what items you have out and when they are due. Items that are not on hold, or have not already been renewed the maximum number of renewals, may be renewed here as well. You may also check on the status of items that you have put on hold. You may also call the library during open hours and speak to a circulation staff member to renew your books.
  5. Can I use the library's computers?
    The library has public access computers that offer Internet access, word processing, and other Office applications. 
    - Please see the Computer Services page for more information.
  6. What are the hours of the library?  Where is it and how do I get there?
    - Library hours are listed on the web page for Library Information and Hours.
    - For directions and bus information, look at the web page for Directions and Map.
  7. Do you have a floor plan of the library? Where is the book store?
    Click here for the floor plan of the library.
    - The Friends Book Store is located on the lower level, near the entrance. It is stocked with a wide variety of titles for all ages, and run entirely by volunteers. Check here for book store hours.
  8. When and where are your storytimes for children?
    The Youth Services Division offers a variety of programs throughout the year. Because specific programs target specific age groups, we ask that children attend only the programs designated for their age group. Please check our Children’s Programs and Events Calendar pages for current information on storytimes and other children’s programs and events.
  9. Can I donate books to the library, and what happens to them when I donate them?
    CHPL welcomes donations of books, CDs and DVDs in good condition. Staff sorts through donations to decide what will be added to our collection. The rest of the books are then turned over to the Book Worms for the Friends of the Library Book Sales, held various times throughout the year. Please click here for more information.
  10. Can I donate in memory of someone?
    A memorial gift can be a wonderful way to remember a loved one. For material or monetary gifts please contact library administration at 919-969-2035 and we will help you with your choices.
  11. What is Hybrid and Low Emission Parking?
    As part of the LEED silver certification process, a number of parking spaces have been designated for hybrid or low emissions vehicles.  Examples of qualified models include: Honda Civic, Chevrolet Cobalt, Pontiac G5, Ford Fiesta, Toyota Yaris, Volkswagon Jetta, and a variety of hybrid & electric cars.  For a more complete list of vehicles considered to be low emitting & fuel efficient, please click here.
  12. What is the teen room for? Who can use it?
    The teen room is a comfortable place that teens can hang out, do homework, use the computer, browse & read, and engage with other teens in a safe environment. The teen room houses the library’s young adult collection of books & magazines and is designated for students in grades 6 -12.
    - Younger students and their caregivers are invited to enjoy the youth services area on the other side of the library.
     - If you are over 18, you are welcome to come in and grab a book, but please use seating and computers in other areas of the library.
    - The teen room will be staffed on weekday afternoons and evenings and during the weekend during the school year. It will be staffed during all hours the library is open during the summer.
  13. Are there any volunteer opportunities?
    Check the Library's Volunteer Opportunities web page to see what may be available.
  14. Do you have tax forms?
    Beginning in January, the library has common tax forms available for many Federal forms in the lobby. The North Carolina Department of Revenue no longer provides libraries with paper copies of State tax forms. We can assist you in getting forms from state and federal tax websites.
  15. Can I leave my child to do his/her homework at the library?
    While we welcome children of all ages for research or just for fun, library policy requires that children under the age of 10 be accompanied by an adult. This is for the child’s safety since the library staff is not able to watch all children at all times.
  16. If you don’t have the book I want, can you get it for me?
    The library can request materials not in our collection from other cooperating libraries in North Carolina and elsewhere through interlibrary loan. There is a $2.00 charge for the request and patrons are responsible for any lending library charges. Requests for books not in our collection are taken at the Circulation Desk. Anticipate a wait of at least 10 business days or more for books borrowed from other libraries to arrive.
  17. How can I request that you purchase an item?
    The library staff strives to purchase books, periodicals and audio-visual materials that meet our community’s informational and recreational needs and interests. The staff will consider your request that we purchase specific titles not currently in our catalog. To initiate a request please fill out the online "Make a Suggestion for Purchase" form located on the main page of the library catalog.  Our staff will evaluate your request based on the likelihood that others will find the item useful, the item’s professional reviews and the item’s suitability for our collection. The library’s budget and space limitations also are considered in evaluating purchase requests.
  18. How should I make a comment or complaint about the library?
    Please click here and tell us what you think! 
  19. How may I reserve a Meeting Room?                                                                            
    The library has four spacious meeting rooms available for community use.  Each room features a video screen(s), flexible table & chair arrangements, and access to our catering kitchen. For individuals and small groups, the library also has six study rooms available for public use.
    See more information!
  20. Are there library tours?
    - Media tour requests should be directed to Mark Bayles mbayles@townofchapelhill.org or Meeghan Rosen mrosen@townofchapelhill.org or telephone (919) 969-2035.
    - School tours can be arranged by contacting youthlibrarian@townofchapelhill.org.

Last updated: 2 April 2014